Patient Rights & Responsibilities
When you are suffering from an unexpected illness or injury, or when you simply require general medical attention without waiting for an appointment, we are the provider you need. Our professional team of board-certified physicians, nurses and technicians is equipped to handle a comprehensive range of urgent medical conditions and injuries, routine illnesses, and general medical services.
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​You can be assured – we have a commitment to excellence when it comes to the level of care we provide.
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WE HAVE A ZERO TOLERENCE POLICY FOR PROFANITY & VIOLENT BEHAVIOR
Patient Rights
At Lake Roosevelt Community Health Centers, we are committed to upholding and respecting the rights of our patients. We believe that every individual receiving healthcare services has the following rights:
1. Right to Respect and Dignity: Patients have the right to be treated with respect, dignity, and without discrimination based on race, ethnicity, religion, gender, sexual orientation, or any other personal characteristic.
2. Right to Privacy and Confidentiality: Patients have the right to expect that their medical information will be kept confidential and shared only with those involved in their care, unless authorized by the patient or required by law.
3. Right to Informed Consent: Patients have the right to receive clear and understandable information about their diagnosis, treatment options, risks, benefits, and alternatives. They have the right to make informed decisions about their healthcare and to give or withhold consent for any medical procedures or treatments.
4. Right to Access and Continuity of Care: Patients have the right to timely access to healthcare services and to continuity of care. This includes the right to choose their healthcare provider, to receive appropriate and necessary care, and to be informed of any limitations or restrictions on their care.
5. Right to Participate in Care: Patients have the right to actively participate in decisions about their healthcare. They have the right to ask questions, seek second opinions, and be involved in the development of their treatment plans.
6. Right to Safety and Quality Care: Patients have the right to receive safe and high-quality healthcare services. This includes the right to be free from physical, emotional, or verbal abuse, and to have their pain managed effectively.
7. Right to Access Medical Records: Patients have the right to access their medical records and to request corrections or amendments to any inaccurate or incomplete information.
8. Right to Voice Concerns and File Complaints: Patients have the right to voice their concerns, provide feedback, and file complaints about their care without fear of retaliation. They have the right to expect a prompt and fair resolution to their concerns.
These patient rights are fundamental to our commitment to providing patient-centered care at Lake Roosevelt Community Health Centers. We strive to ensure that these rights are respected and upheld in all aspects of our healthcare services.
Patient Responsibilities
At Lake Roosevelt Community Health Centers, we believe that patients have certain responsibilities in order to ensure the best possible healthcare experience for themselves and others. We ask our patients to:
1. Provide Accurate Information: Patients are responsible for providing accurate and complete information about their medical history, current health status, medications, and any other relevant information that may impact their care.
2. Follow Treatment Plans: Patients are responsible for following the agreed-upon treatment plans, including taking medications as prescribed, attending scheduled appointments, and following any recommended lifestyle changes or self-care instructions.
3. Ask Questions and Seek Clarification: Patients are encouraged to ask questions, seek clarification, and actively participate in their healthcare decisions. It is important to understand the information provided by healthcare providers and to communicate any concerns or uncertainties.
4. Respect Appointments and Timeliness: Patients are responsible for arriving on time for scheduled appointments and notifying the clinic in advance if they need to cancel or reschedule. This helps us provide timely and efficient care to all patients.
5. Respect Staff and Other Patients: Patients are expected to treat healthcare staff and other patients with respect, courtesy, and dignity. This includes following any rules or guidelines set forth by the clinic and maintaining a cooperative and considerate attitude.
6. Provide Feedback and Voice Concerns: Patients are encouraged to provide feedback about their healthcare experience and to voice any concerns or complaints. This helps us improve our services and address any issues that may arise.
7. Take Responsibility for Personal Health: Patients are responsible for taking an active role in maintaining their overall health and well-being. This includes adopting healthy lifestyle habits, managing chronic conditions, and seeking preventive care as recommended.
By fulfilling these responsibilities, patients can contribute to a positive and collaborative healthcare environment and help us provide the best possible care to all individuals in our community.