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value. quality care. convenience.

Medical Support Staff

Medical Support Staff at Lake Roosevelt Community Health Centers play a crucial role in ensuring the smooth and efficient operation of our healthcare services. They provide essential support to our medical providers and contribute to the overall patient experience. Here is a description of the responsibilities and contributions of our Medical Support Staff:


1. Patient Assistance: Medical Support Staff assist patients with various tasks, such as scheduling appointments, checking in and out, and verifying insurance information. They provide a warm and welcoming environment for patients, addressing their inquiries and concerns, and ensuring a positive experience during their visit.


2. Medical Records Management: Our Medical Support Staff are responsible for maintaining accurate and up-to-date medical records. They organize and file patient information, ensuring that it is easily accessible to healthcare providers when needed. They also handle requests for medical records and ensure compliance with privacy regulations.


3. Administrative Support: Medical Support Staff provide administrative support to medical providers and other healthcare professionals. They assist with tasks such as managing phone calls, coordinating referrals, and handling correspondence. They may also assist with billing and coding processes, ensuring accurate and timely submission of claims.


4. Equipment and Supplies Management: Medical Support Staff help manage medical equipment and supplies within the clinic. They ensure that necessary supplies are stocked, instruments are sterilized, and equipment is properly maintained. They may also assist with inventory management and ordering supplies as needed.


5. Patient Education and Support: Medical Support Staff may provide basic patient education and support under the guidance of healthcare providers. They may assist with explaining procedures, providing information on medications or treatment plans, and offering resources for further education or support.


6. Collaborative Teamwork: Medical Support Staff work closely with healthcare providers, nurses, and other members of the healthcare team to ensure coordinated and efficient care. They communicate effectively, share relevant information, and contribute to a collaborative and patient-centered approach to healthcare.


Overall, our Medical Support Staff play a vital role in supporting the delivery of high-quality healthcare services at Lake Roosevelt Community Health Centers. They contribute to the overall patient experience, assist with administrative tasks, and help maintain a well-organized and efficient healthcare environment.

The Medical Departments at Lake Roosevelt Community Health Center (LRCHC) and San Poil Valley Health Center (SPVHC) are dedicated to provide high quality healthcare services to meet the needs of our communities. Our LRCHC/SPVHC clinics offer diagnostic, therapeutic, and preventative outpatient services. Our services include but are not limited to chronic health management, labs/x-ray, simple biopsies, and simple sutures. We also offer emergency stabilization assistance to our local EMT/First Responders.

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Crystal Stensgar

Registered Nurse, Supervisor

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Mia Pakootas

Medical Assistant-Phlebotomist/Registered Medical Assistant

Brenda Starkey 

CNA, Medical Assistant-Phlebotomist, Registered X-Ray Technician, Certified Medical Assistant, Lab/X-ray Supervisor

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Bridget Desautel

Case Manager, Supervisor

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Patricia Jolley

Medical Assistant-Phlebotomist/Registered X-Ray Technician/Registered Medical Assistant


Jennifer Meusy

Patient Registration/Outreach

Virginia Kelly

Medical Asistant-Certified

Community Health Workers (CHW)

LRCHC would like to introduce our Community Health Worker’s
Tera Tonasket – Keller & Phyllis Erickson – Inchelium

Lake Roosevelt community Health Center was recently awarded the Community Health Grant.  This enabled the Lake Roosevelt Community Health Centers to establish two new Community Health Worker positions for the Inchelium and Keller communities to work with children and their families from birth to 18 years old.  The Community Health Worker for Inchelium is Phyllis Erickson and Tera Tonasket is Keller’s Community Health Worker.

What is a Community Health Worker and what do they do?

Community Health Workers (CHW) are frontline workers who bridge the gap between an individual, clinical care and social service providers.  They help to ensure that people get the care and services they need to be healthy and they ensure that the primary care providers understand the issues impacting patients’ lives.  CHW’s work in their communities and therefore they have a strong connection to the needs of the communities they serve.  The main goal of the Community Health Worker is to improve the health of all children birth to 18 years old as well as their families.


What kind of services do Community Health Workers provide?
  • Help people navigate the health care and social service systems.  This could include helping in the development of plans to manage a health condition and track health progress.

  • Provide health education to individuals, families, and community on a number of health topics such as disease prevention, screening, immunizations, nutrition, physical activity, and stress management.

  • Connect families with community resources for assistance on a number of challenging life issues.

  • CHW’s are also able to meet with families in their homes to provide support for things such as –

assistance to new mom’s, help finding and connecting to other services such as health insurance, filling out forms for services with other programs, etc.  All information shared with CHW’s follows HIPPA regulations of confidentiality.

  • The community Health Worker offers support, listens, is empathetic, non-judgmental, and is understanding of each individual and the families’ situation.

The Community Health workers can be reached during regular business hours at the following numbers: 

Inchelium………. Phyllis Erickson……….(509) 722-7661

Keller……………. Tera Tonasket………. (509) 634-7348

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Phyllis Ericson

Community Health Worker - Inchelium



Medical Support Staff


Monday – Thursday

7:30AM – 4 PM

Closed Friday

P: 509-722-7006

F: 509-722-3652

Tera Tonasket

Community Health Worker - Keller


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